A city may be required to make a good-faith effort to call public works employees to help with snow removal, before calling water department employees or outside contractors. On December 26 and 27, 2010, the City of New Britain called 14 public works employees and two water department employees to help remove snow. The union filed a grievance and argued that the city did not make a good-faith effort to call public works employees, prior to calling workers in other departments or outside contractors. The union claimed that the city failed to call 10 public works employees who were available. The collective bargaining contract provides, "The City will make a good faith effort to call-in Public Works employees prior to calling in any members of other City departments/agencies or outside contractors." Arbitrators found that the union proved that the city failed to make a good-faith effort to call public works employees, before calling water department employees. Arbitrators ordered the city to pay 14 hours of double time to two public works employees. Mary Pokorski represented the city, and Edward Thibodeau represented the union.

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