Opinion: Online Search Engine Blues
Research Attorney: I don't understand it – your screen doesn't look like mine. I think you probably need an upgrade.
Amy: So, you can't help me? All I want to do is copy and paste. The way I used to, yesterday, for instance.
Research Attorney's thought bubble: What an idiot! How could she possibly be a lawyer – she can't click her way out of a plastic bag.
Research Attorney: Look, can you just get out of here and into Google?
Amy: Just a second … how do I do that from here?
The Telephone: Click!
Amy: Hello? Hello?
Fortunately, a partner came to the rescue. He tolerated my entreaties for technical support with considerably more aplomb and courtesy than the person employed by the search engine company to help me. It took him 10 minutes. Afterward, I was blissfully reunited with my supply of crack … uh, Connecticut law. Copying and pasting has never seemed so sweet. •
Amy Goodusky, a former paralegal, rock 'n' roll singer and horseback riding instructor, is of counsel at O'Brien, Tanski & Young in Hartford.