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An Informal Approach To Solving Problems

'Ombuds' help organizations deal with conflicts, complaints

, The Connecticut Law Tribune

Grains of sand can foul up great machines - and bring down great organizations. Problems that don't rise to the level of a crime or tort can afflict organizations to their serious detriment. Charles Howard, a partner in Hartford-based Shipman Goodwin, knows a thing or two about the importance of solving small problems before they have big consequences.

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